Complaint and Feedback Management for Financial Services
Meeting the regulatory requirements
Ulysses Complaints Solutions were designed for effective receipt, management and resolution of complaints and issues made by consumers. This system goes beyond the usual requirements and can be customised to meet most specifications. Ulysses CFM for Financial Services organisations can meet all present and future regulatory requirements.
Ulysses Complaint Feedback Management can improve standards of services, provide management information that supports good decision-making, identify areas that need improvement, significantly reduce numbers of claims and legal issues, reduce recurring complaints and more. QMS Software Team will offer advice on how best to implement a world-class Customer Feedback and Complaint Management System
Benefits:
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Meet regulatory requirements
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Enhance your customer service
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Identify areas that need improvement
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Powerful Reporting & Dashboards
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Short training required
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Reduce the risk of costly legal actions
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Fully customisable
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Reduces recurring complaints
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Improves standards of service to the community
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Reduce operational costs
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Reduce complaints via prevention
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Resolve problems internally, before they become public
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Features:
- Record and monitors complaints via email, web, phone, letter and face to face.
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- Familiar user interface similar to Microsoft’s Outlook
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- Powerful Reporting with Real-Time Management Dashboards Comprehensive Contact Management
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- Activities and Task Management
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- Web Modules for internal and external use
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- MS Word Templates and email
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- Correspondence Management
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- Personalised Content per User Type
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