Consumer Complaint Handling for Food and Beverage Industry

Complying with consumer protection rights, brand reputation and avoiding legal action are all key drivers for the Food & Beverage industry. In a increasingly competitive market, high quality customer service in the area of complaint handling will provide your company with a competitive advantage. This in turn will increase customer loyalty and help brand awareness.

Ulysses Consumer Feedback Management is a fully web-based complaints handling software system, used by industry leaders to track each complaint through its lifecycle from recording and initiation to investigation, reporting, and closure. The Ulysses CFM application offers a host of benefits for users and management alike. It is easy to use and configure, with rapid user acceptance thanks to an intuitive user interface similar to MS Outlook.

• Ensure the highest quality and safety of products
• Highlights serious issues
• Uncover strengths and weaknesses
• Reduce the risk of costly legal actions
• Source of information for marketing departments
• Protect brand image and market share

Ulysses CFM increase customers satisfaction by improving standards of service thus reducing the number of complaints received. Based on over a decade of experience, the QMS Software Team can best advise on how to implement a Customer Feedback / Complaint Management System to suit your business processes.